Refunds

Every item that is shipped out of our office is not just check once for any errors, but twice. However, we are human and do make mistakes, occasionally ;). If you receive an item that is not correct, please email us at jenn@twinkle-creations.com within 72 hours of delivery with pictures so that we can correct this for you.

We do not offer refunds or exchanges on customers with a “change of heart” about their purchase.

Sizing exchange? Twinkle Creations does not manufacture any of our apparel, my designs are simply added via Heat Transfer Vinyl to a “ready made” article of clothing (ie: Tshirt, Sweatshirt, Apron etc…) Each listing has a “Sizing Chart” to show the measurements for the item in the listing so you can make an informed decision with regard to the size you’ll be needing. Every item that we ship out is made to that order, therefore we have put sizing guidelines on each listing. Please check and double check prior to purchase so that you don’t face the problem of getting a shirt that doesn’t fit. We cannot refund or exchange for this. We have found that many of the girl’s shirts run on the smaller side, so if you are concerned about sizing, we suggest that you order one size up.

**** Since all my items are made to order and customized, I will not accept returns for refund. ALL SALES ARE FINAL (unless of course, we make a mistake)!****

Cancellations:

  • Orders can only be made 24hrs after a product has been purchased.  (We try to start production as soon as possible.)
  • Once shipment occurs, the return policy is in effect.